Customer Success Manager
About this role
Key Qualities that we are looking for:
1. Autonomous
2. Extreme Ownership
3. Hospitality first
4. Passionate about people
5. Team player
6. Curious
7. Unafraid to ask questions
8. Humble
9. Sincere
10. Works well in remote roles (requires very little oversight)
11. Sales acumen
12. Experience in food/beverage
13. Warm
14. Organized with incredible attention to detail
15. Tech Savvy
16. Not looking to jump roles or move vertically in a short amount of time.
Overview: As an Enterprise Customer Success Manager at Ovation, you will be a strategic partner to our most valuable clients, focusing on delivering exceptional value and driving account growth. Your role will emphasize developing account strategies, leveraging data to tell compelling stories, and presenting insights that highlight product ROI. You will be instrumental in discovering value for our customers, building strong partnerships, and ensuring their long-term success.
Key Responsibilities:
Strategic Account Management:
Develop and execute tailored account strategies to align with customer goals and business objectives.
Collaborate closely with key stakeholders to drive account growth and long-term success.
Identify and address potential risks, ensuring proactive solutions are in place.
Value Discovery and ROI Presentation:
Engage with customers to uncover their needs and challenges, presenting solutions that drive tangible business outcomes.
Use data-driven storytelling to demonstrate the value and ROI of Ovation’s products.
Lead executive-level presentations that clearly communicate the impact of our solutions on customer success.
Data-Driven Insights and Analysis:
Analyze customer data to identify trends, opportunities for improvement, and areas for expansion.
Ensure data accuracy and integrity across systems, providing reliable insights for decision-making.
Leverage analytics to make informed recommendations that enhance customer value and drive upsell opportunities.
Customer Partnership and Growth:
Build and maintain strong, trust-based relationships with enterprise customers.
Act as a strategic advisor, guiding customers through their journey and ensuring alignment with their business objectives.
Identify and pursue growth opportunities
Presentation and Communication Excellence:
Craft and deliver compelling presentations that resonate with diverse audiences, from technical teams to C-level executives.
Communicate complex data and insights in a clear, concise, and impactful manner.
Serve as a thought leader and advocate for the customer within Ovation, driving internal initiatives that support customer success.
Qualifications:
Proven experience in enterprise customer success, account management, or a related role, preferably within the SaaS industry.
Strong strategic thinking and problem-solving skills, with a focus on driving customer success and account growth.
Exceptional presentation and communication skills, with a talent for data storytelling.
Proficiency in Salesforce, Intercom, Stripe, and Google Suite is preferred.
Ability to work independently and collaboratively in a fast-paced environment.
Ability to travel as needed (up to 30%)
A proactive, customer-first mindset with a passion for building long-term relationships.
How we’ll take care of you:
401K with company match up to 4%
Ovation stock options
Healthcare reimbursement
Donde travel spend
Company onsite events
Monthly bonus opportunities
Ovation swag