Customer Service Rep (CSR)

Are you a problem-solver who enjoys helping people and providing exceptional customer service? Do you thrive in a fast-paced environment and stay calm under pressure?

MasterTech Plumbing, Heating & Cooling is looking for a friendly, dependable Customer Service Representative to join our growing team. As the voice our customers rely on, you’ll help answer questions, resolve concerns, schedule appointments, and ensure every customer receives 5-star service.

This role is ideal for someone who communicates professionally, enjoys helping people make informed decisions, and takes pride in being part of a supportive team.

What You’ll Do

• Assist customers with inquiries, troubleshooting, and scheduling appointments

• Provide friendly, professional service through customer interactions

• Enter and manage customer information accurately in our system

• Follow up with outbound calls to ensure customer satisfaction

• Provide service and sales support, helping customers make informed decisions

• Handle customer concerns with patience, empathy, and good judgment

• Stay calm and professional in stressful or fast-paced situations

• Work collaboratively with a team that values trust, respect, and having fun while working hard

• Remain open to coaching, feedback, and continuous learning

• Participate in an on-call rotation for after-hours, weekend, and holiday support when needed

What We’re Looking For

• Friendly, customer-focused personality with a genuine desire to help people

• Previous customer service and/or sales experience preferred

• Previous experience in the plumbing, HVAC, electrical, or other in-home services industry is a plus.

• High school diploma or GED

• Professional and courteous verbal and written communication skills

• Strong attention to detail and accurate data entry skills

• Quick thinking and good judgment when handling customer concerns

• Emotional intelligence and the ability to remain calm under pressure

• Dependable, team-oriented, and willing to learn

• Comfortable working in a fast-paced customer service environment

What You’ll Earn

• $18–$20 per hour, depending on experience

• Bonus and incentive opportunities

Benefits

• Health, vision, and dental insurance

• Paid vacation

• 8 paid holidays

• 401(k) with company match

• Paid career and skills development opportunities

• Fun team events and occasional snacks and treats

• Employee discounts on HVAC and plumbing services

• Supportive and enjoyable work environment

Why Join MasterTech?

MasterTech Plumbing, Heating & Cooling is a family-owned company serving Columbia and Mid-Missouri since 1991. Our team is committed to quality service, strong customer relationships, and creating a workplace where employees can grow and succeed.

We value trust, respect, teamwork, and having fun while working hard. If you’re looking for a company that invests in its people and provides opportunities for long-term career growth, we’d love to meet you.

Ready to Apply?

If you’re hardworking, team-oriented, and passionate about delivering exceptional customer service, apply today to take the next step toward a rewarding career with MasterTech Plumbing, Heating & Cooling.

Schedule: Full-time; on-call rotation may include after-hours, weekends, and holidays
Location: Columbia, Missouri

MasterTech Plumbing, Heating & Cooling is an equal opportunity employer. Employment is contingent upon successful completion of required pre-employment screening.