Office Manager

About Jordan Spicer & Associates

Our agency is built on the belief that stability, clarity, and integrity lead to the best results for both our team and our clients. We don’t operate in "chaos mode." Instead, we rely on well-defined systems, realistic expectations, and a culture where doing things the right way is the standard.

If you are looking for a place where you can own your role without being micromanaged, and where your contribution is celebrated, you’ll find a long-term home here.

The Role: Your Impact

As our Office Manager, you are the heartbeat of the agency. Your primary mission is to provide a "white-glove" experience for our clients while allowing our sales team to focus on growth. You aren't just managing tasks; you are owning the entire client relationship—from the first warm greeting to the meticulous details of a policy renewal.

We are looking for a "Servant-Leader"—someone who finds genuine satisfaction in solving problems, streamlining workflows, and ensuring that no detail falls through the cracks.

Core Responsibilities

You will have full ownership over the following areas:

1. Client Service & Problem Solving

Frontline Ownership: Greet clients (in-person, phone, text, email) with an upbeat, professional attitude.

Documentation Support: Promptly provide proof of insurance and policy summaries when requested by clients or banks.

Problem Solving: Act as the first line of defense for client questions, troubleshooting issues independently so the owner can focus on high-level growth.

2. Renewals & Workflow Management

Proactive Outreach: Manage the 4-week renewal process, ensuring we contact every client multiple times before their policy renews so they feel valued and protected.

Policy Activation: Finalize and activate home and auto insurance coverage following strict checklists to ensure 100% accuracy.

System Management: Monitor our database for missed payments or cancellations, and assist clients with safe-driving apps and discount programs.

3. Office Operations & Team Culture

Office Continuity: Manage supplies, mail, and updated lender/bank information.

Team Atmosphere: Coordinate team planning days, prepare meeting agendas, and lead the charge in celebrating staff birthdays and milestones.

Who You Are

Relentless Follow-Through: You don't just start tasks; you see them through to 100% completion.

A "Servant Heart": You genuinely enjoy helping people and making the lives of your teammates easier.

Integrity & Ownership: You have a desire to "own" the client experience and do what is right, even when no one is watching.

Active Property & Casualty License: Preferred, but we are willing to discuss for the right candidate.

Self-Starter: You don’t wait for a to-do list; you take the initiative when you see things that can be improved.

Why You’ll Love Working Here

Structure over Chaos: We have clear systems in place so you always know what “good” looks like.

Growth with Support: We don't believe in stagnant roles. As you master your responsibilities, your role can evolve with the support you need to succeed.

Benefits: Retirement matching and health benefits (vision, dental, disability, life) available after 90 days.

Human-First Culture: We celebrate our wins and respect your life outside of work.