Retail Store Manager

Title: Retail Store Manager

Reports To: Owner

Direct Reports: Showroom Team

Salary Range: $70k-90k/year plus bonus depending on experience

Role Summary

The Retail Store Manager will be the operational leader for Charleston Rings’ brick-and-mortar showroom and Shopify e-commerce channel. This role requires a hands-on retail professional who ensures world-class in-store customer experiences, drives profitable online performance, and collaborates with backend teams to streamline fulfillment and systems.

Key Responsibilities

1. Showroom Operations (70%)

Team Leadership: Recruit, onboard, train, and mentor Expert Guides; create schedules, manage performance reviews, run daily standups, and maintain team morale.

Customer Experience: Resolve escalations; ensure each guest receives personalized guidance aligned with our values, and conduct customer experience audits.

Merchandising & Inventory: Develop and execute merchandising plans; maintain optimal stock levels; target ≥4 inventory turns/year; run monthly inventory audits and forecast reorder points.

Quality Control: Maintain strict quality control standards

Platform Optimization: Work with operations manager to maintain backend integrations (CRM, 3PL, payment gateways).

2. Vendor & Marketing Coordination (20%)

Supplier Relations and Inventory Management: Negotiate contracts and pricing with diamond suppliers and designers; manage lead times and manage and analyze sales as well as inventory levels.

Local Outreach: Develop and execute community marketing: in-store events, influencer partnerships, referral programs, and PR initiatives to drive showroom foot traffic.

Budget Management: Oversee marketing spend for local campaigns; report ROI and adjust strategies accordingly.

Campaign Execution: Coordinate with marketing assistant on creative assets; schedule and oversee all online promotions; ensure accuracy of site content, pricing, and inventory listings.

3. Reporting & Continuous Improvement (10%)

Scorecard Delivery: Prepare a concise weekly dashboard for owner covering sales (store & online), conversion metrics, inventory turns, appointments booked, and Google rating.

Process Kaizen: Identify operational bottlenecks; lead cross-functional improvement sprints; document updates to SOPs and train the team on changes.

Shopify Performance: Own e-commerce P&L; track conversion rate (target ≥0.5%), appointment-booking rate (≥1% of site visits), average order value (AOV), and cart abandonment.

SOP Development and Implementation: Partner with operations manager to update and maintain SOPs.

Required Qualifications

5+ years in luxury retail or DTC e-commerce leadership with cross-channel P&L responsibility

Demonstrated ability to manage both in-store and online teams, including performance metrics and coaching

Strong analytical skills: comfortable with Shopify analytics, Google Analytics, and basic financial reporting

Exceptional communication and interpersonal skills; proven culture-builder aligned with our values

Proficient in inventory management systems, CRM, and retail POS platforms

Compensation & Benefits

Base Salary: $70,000–$90,000 DOE

Bonus: Up to 20% of base tied to hitting scorecard metrics

Benefits: Health insurance, retirement match, paid time off, product discounts

Professional Development: Budget for conferences, workshops, and certifications

What Makes a Great Store Manager at Charleston Rings

At Charleston Rings, our ideal Store Manager is someone who blends exceptional retail expertise with strong leadership, emotional intelligence, problem solving, and a deep alignment with our core values: Integrity, Excellence, Teamwork, Service, and Kindness.

Key Traits & Skills We Value:

Excellent Communication: Able to clearly articulate plans and expectations, follow through on commitments, and resolve conflicts with professionalism and care.

Emotional Intelligence: Capable of reading the room, adapting communication styles to different personalities, and navigating high-touch customer interactions with grace.

Leadership & Ownership: Demonstrates humility, leads by example, holds themselves accountable, and fosters a positive, supportive team environment.

Delegation & Team Building: Knows how to delegate effectively, build morale, and create systems that help team members thrive.

Retail Experience: Brings a strong background in retail store management, ideally with familiarity in Charleston’s retail landscape.

Customer Service Excellence: A true customer service expert—focused on delivering exceptional guest experiences that reflect our personalized, high-integrity approach.

Confidence & Professionalism: Exhibits maturity, confidence, and strong interpersonal skills with both customers and team members.

Strategic & Organized: Understands how to plan, prioritize, and stay organized—especially during busy seasons or transitions.

Brand Stewardship: Has a deep appreciation for brand consistency and aesthetic, ensuring all customer-facing elements are on-brand and thoughtfully executed.

People & Talent Management: Brings strong people skills with a keen eye for recruiting, developing, and retaining exceptional talent.

How to Apply

Interested candidates should submit:

A resume detailing relevant experience.

A cover letter explaining why you're passionate about luxury retail.

A short video (3-5 minutes) explaining your approach to leading a team and what our values mean to you specifically.

Please email your application materials to contact@charlestonrings.com with the subject line "This is the perfect job for me - Store Manager"