CSM

AskElephant Strategic Customer Success Manager

We want the unique person who…

Thrives creating creative solutions for ambiguous problems

Some people are great at solving structured problems. But can you find solutions for the ambiguous ones that customers don’t know how to articulate? If you love finding creative solutions to the important, ambiguous problems to drive customer outcomes, we want to chat with you.

Wants to focus on upsell and expansion with current customers

This role is not just about retention. We want to build a premium customer experience that leads to customer expansion. We believe that healthy expansion that is aligned with customers is the best way to drive retention and become revenue generators for the business. If you don’t want a quota with high pressure and high reward, then this role probably isn’t for you.

Also has technical capabilities (Focus on AI)

The ideal candidate has the ability to quickly understand concepts such as prompt engineering, workflow building, connecting APIs, etc.

Craves to be great

The people at AskElephant who have thrived are the ones with an internal fire to be great. Good just isn’t good enough. If you need someone to bring that out of you, it might be a difficult fit for you. If you have that fire and are looking for a challenge to prove yourself, we’d love to chat!

We also want the tablestakes of a CSM:

Incredible at delivering on customer outcomes

Everything you do for a customer should be to drive toward their desired outcomes. When you implement, you drive to outcomes. When you de-escalate, you drive to outcomes. When you expand, you drive to outcomes. Building relationships with customers helps with this, but the actual focus is genuinely helping them solve problems.

Highly organized with a process for managing a book of business

AskElephant is a Seed-staged startup. We are still building out many of the processes we need to succeed long-term. This means you need to be extremely on top of your own processes to ensure clients receive world-class experiences and nothing falls through the cracks.

Adaptable and coachable

As AskElephant looks to redefine how customer-facing teams get work done in the future, all of us need to re-evaluate how and why we do our jobs. If you have a way of doing things that you don’t want to explore constantly improving, this may not be the best role for you.

What we are NOT looking for…

A retention-only CSM

You will need to love and thrive at selling to your customers.

Someone looking for their next “9-5”

We are a Seed startup. By definition, startups are dead by default unless the team does something extraordinary. Achieving the extraordinary is going to take more than 40 hours a week. If that energizes you, then let’s go! If not, then this role is probably not the best fit for what you’re looking for.

AskElephant Vision

Here is a bit more of the vision of AskElephant to see if you want to be part of building it.

AskElephant Culture

In-office

We believe our best work is done in the office. When circumstances arise where working remotely makes more sense, we understand and support each other.

High devotion, high expectations

We care about each member of the team and their families. We want everyone to succeed. With that, we also have extremely high expectations of each other that we hold each other accountable to.

Drive urgency while avoiding rushing

Moving fast in a startup is extremely important. We foster a feeling of urgency in all we do. If we aren’t careful, this can lead to rushing which does not lead to success. We love to win with urgency.

Life-alignment is the key

We want everyone to have a clear vision of how AskElephant moves their life forward. What do you and your family want to achieve and how does AskElephant get you the