CUSTOMER ENGAGEMENT SPECIALIST

ABOUT US

We’re just like you. We believe that solar energy production for our homes, businesses, and cities is a win-win proposition for job

creation and a cleaner environment. A&R Solar is a leading solar installer in the Pacific Northwest, bringing together passionate,

talented people who want to do the right thing for our customers and the environment. With industry firsts like B-Corporation status,

charitable solar programs, and performance guarantees, we believe that investment in our staff and our communities is the new

standard. Be a part of a fun team that is committed to the growth of all employees. A&R Solar measures value in three categories,

People, Planet, and Profit.

OVERVIEW

A&R Solar is seeking a tech-savvy, detail-oriented Customer Engagement Specialist to join our Customer Engagement Team—the

strategic hub of our customer journey. As our primary customer contact, you'll serve as an expert router and relationship manager,

ensuring every customer reaches the right specialist quickly and professionally.

This isn't a script-reading job. You're the intelligent front door to A&R Solar—assessing customer needs, providing light

qualification and education, and making smart routing decisions across multiple departments. You'll work closely with our Technical

Specialist to handle complex questions and ensure seamless customer experiences.

You'll master multiple platforms while building relationships that protect revenue and drive customer satisfaction. We'll train you on

solar—you bring the intelligence, empathy, and tech skills to excel in this mission-critical role.

RESPONSIBILITIES

Expert Customer Routing & Relationship Management

 Serve as primary phone contact during business hours for all A&R Solar customers

 Quickly assess and route inquiries across five departments: Sales, Service, Accounting & HR, Permitting, and Marketing

 Provide light qualification for residential and commercial sales inquiries

 Handle standard residential sales intake plus basic solar education

Technology & System Management

 Master Salesforce CRM for customer data management and lead tracking

 Utilize Google Suite for communication and documentation

 Navigate multiple platforms simultaneously (phone systems, chat tools, scheduling software)

 Create accurate tickets, log interactions, and manage follow-up workflows

Collaborative Customer Engagement

 Partner with Technical Specialist for deeper solar education and technical questions

 Coordinate seamless handoffs to appropriate department specialists

 Maintain detailed documentation for customer relationship continuity

 Contribute to customer experience improvements and process optimization

Revenue Protection & VIP Care

 Identify and prioritize high-value prospects and key accounts

 Ensure no commercial leads or urgent service issues fall through cracks

 Provide empathetic support during customer frustrations or system issues

 Maintain A&R Solar's professional reputation through every interaction

REQUIREMENTS

Customer Service Excellence

 Proven customer service experience in professional or technical environments

 Exceptional phone presence and written communication skills

 Unflappable demeanor with ability to handle stressed or frustrated customers

 Strong listening skills and emotional intelligence

Technical Proficiency & Learning Ability

 Advanced comfort with complex software platforms, such as Salesforce, Google Suite

 Quick learner who masters new software and systems efficiently

 Tech-savvy problem solver who troubleshoots platform issues independently

 Organized multitasker who maintains accuracy across multiple systems

Professional Skills

 Smart routing and light qualification capabilities

 Detail-oriented with excellent time management

 Collaborative team player who supports seamless handoffs

 Curious mindset with ability to learn solar industry fundamentals

Bonus Qualifications

 Experience with CRM systems (Salesforce preferred)

 Familiarity with solar, utilities, or technical industries

 Previous intake, qualification, or routing experience