HVAC Maintenance Technician (VIP Program Focus)

Position Overview

We are seeking a detail-oriented Maintenance Technician to perform routine service, system tune-ups, and inspections for our customers. This role is critical in maintaining system performance, preventing breakdowns, and creating opportunities for future service and system upgrades.

You’ll be the face of the company for recurring customers, ensuring a high-quality experience while identifying potential issues before they become major problems.

Key Responsibilities

Routine Maintenance & Tune-Ups

• Perform seasonal maintenance on residential HVAC systems (furnaces, heat pumps, AC, ductless systems)

• Complete VIP membership tune-ups according to company checklists and standards

• Inspect, clean, and test system components to ensure safe and efficient operation

• Replace filters, clean coils, check electrical components, and verify system performance

System Inspections & Issue Identification

• Identify wear-and-tear, safety concerns, and potential failure points

• Clearly document findings, including photos and notes, in ServiceTitan

• Communicate recommended repairs or upgrades to the customer in a clear, non-pushy way

• Create opportunities for service technicians or sales team when larger issues are found

Customer Experience

• Deliver a professional, friendly, and informative experience during every visit

• Educate customers on system condition, maintenance needs, and best practices

• Reinforce the value of the VIP membership program

• Build long-term relationships that drive retention and referrals

Operational & Dispatch Communication

• Maintain real-time communication with dispatch regarding job status and availability

• Accurately track time, materials, and job completion in ServiceTitan

• Ensure all job information is complete for follow-up, payroll, and reporting accuracy

• Help keep schedules running efficiently by staying on time and updating delays

Membership Program Support

• Perform maintenance visits tied to VIP memberships and recurring service agreements

• Identify expired, expiring, or lapsed memberships and communicate with customers

• Support membership renewals through education and value demonstration

Qualifications

• HVAC experience preferred (maintenance or service background)

• Strong attention to detail and ability to follow processes/checklists

• Good communication and customer service skills

• Comfortable using tablets and field software (experience with ServiceTitan is a plus)

• Ability to work independently and manage time effectively

• Valid driver’s license and clean driving record

What Success Looks Like

• Consistent, high-quality maintenance visits completed efficiently

• Accurate and thorough system inspections and documentation

• Strong customer relationships and high membership retention

• Clear identification of issues that convert into service or sales opportunities

• Minimal callbacks due to missed items during maintenance

Compensation & Structure

• Hourly through a training period, normally 60 days, then performance pay.

Why This Role Matters

Maintenance technicians are the front line of customer retention and system reliability. Your work prevents breakdowns, builds trust, and creates opportunities that drive service and sales—making you a key part of both customer satisfaction and company growth.